Whether you need guidance on product features, or help resolving any technical issues, our dedicated technical support team is here to ensure you get the most out of our products and solutions and deliver timely and reliable support.
Welcome to NATIONRFID Support
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We focus on advancing RFID technology, offering innovative products with high performance and cost-effectiveness to serve our customers.
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Technical Support
If you require technical support, please feel free to contact us via Phone Call, WhatsApp, or Email.
FAQs
provides quick answers to common questions about our products, services, and support. Browse through the topics to find solutions to your inquiries or reach out to us directly for further assistance.
How to test and demonstrate RFID function?
1. Switch on the device.
2. Click RFID App.
3. Select according RFID function to scan the cards.
Serial Port Connection Issues
1) Ensure that the baud rate of the reader is set to 115200 bps. Check if the XC_BaudRate value in the sysit.cfg file matches 115200.
2) Verify that the selected COM port matches the one the reader is connected to on the PC.
3) Confirm that the serial cable is correctly connected. A loose or disconnected cable may prevent commands from the PC from reaching the reader and cause reading failures.
4) Check that both the serial cable and network cable are properly connected. Improper connections may prevent the PC from issuing commands to the reader.
Interference Between Multiple Readers
When two or more readers are operating simultaneously, ensure the following two requirements are met during installation and debugging to prevent interference between adjacent readers:
1) The center-to-center distance between the antennas of adjacent readers should be greater than 3 meters.
1) The operating frequency points of adjacent readers should be set to frequency hopping between 920 MHz and 925 MHz, with a recommended hopping interval of 1 MHz.
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